Reviews

I’m honestly DONE with HerbApproach. This company is becoming a straight-up scam and I wish someone had warned me earlier. Here’s the full story because the level of bullshit I’ve dealt with is unbelievable. Order 1 (Paid by credit card) Before I even placed my first order, they slapped on a surprise credit card fee at checkout. No warning, no disclosure. And when I contacted them about it? “We don’t refund, we can only give you store points.” Nice. Trap customers with fees and force them to come back. The only good thing? The order actually arrived. Order 2 (Paid by credit card) Again, surprise CC fee. Again, no refund — just points. But here’s the kicker: The product showed up with mold. MILDEW. FUNGUS. And before anyone says it: NO, this wasn’t from their budget buds category.And it came looking like it belonged in a trash can. When I contacted support, expecting at least a basic apology or refund, they literally told me: “We will send a replacement with your next order.” So for THEIR screw-up, I have to order AGAIN and spend a minimum AMOUNT just to receive what I already paid for? Are you kidding me? But fine, whatever. I decided to give them one last chance, BECAUSE THEY HAD MONEY OF MINE AS STORE CREDITS. Huge mistake. Order 3 (Paid through Interac) This one has pushed me over the edge. I paid on DEC 1ST, and the tracking still says: “Shipping label created.” Nothing else. No scan. No movement. No update. Every single day I’ve followed up and every single day I get the same nonsense copy-paste excuses: “Black Friday delays” “Our truck is waiting outside Canada Post” “We have thousands of orders” “It should update today” (they’ve said this for THREE days straight) Meanwhile, literally every other Black Friday order I placed with other companies has arrived. So don’t blame Black Friday. Everyone else somehow managed to ship. I even called Canada Post and they told me point blank: If the package was dropped off, it WOULD have been scanned. So this company is just sitting there lying to my face saying the package “left the warehouse” when it clearly hasn’t moved an inch. And the whole “truck waiting outside Canada Post for 3 days” excuse? What kind of clown show are they running? And of course, since I paid via Interac this time, I have zero buyer protection. Convenient for them. Let’s call this what it is: Hidden CC fees they refuse to refund Only gives store points to keep you trapped Sends mold-infected product and refuses to replace it unless you SPEND MORE MONEY None of the items I ordered were budget buds Misleading, blatantly LYING about shipping updates Customer service that does nothing except copy-paste excuses Delays orders the second you pay using a method without protection Zero accountability I’ve given this company more chances than they deserve. Every order has been worse than the last. If you’re thinking of ordering from HerbApproach — don’t. Save yourself the stress, the lies, the bullshit hidden fees, and the risk of receiving literal mold in your supposed “premium” weed. They are literally soo many MOM's who are better in service and products offered. This whole experience has been a joke, and not a funny one. PS - Not allowed to post dollar amount.