TL;DR: Don’t purchase from West Coast Cannabis if you are looking for quality products or responsive customer service.
Here is my experience from hell with using West Coast Cannabis. Images are at the bottom of the post…
I first made an order with them in early July for a QP of k...ief, which I like to use to make edibles as it melts readily into fats without needing to be strained.
The first two pictures are of what I received. One ounce of actual kief, and three ounces of shake runoff, complete with stems and a piece of plastic!
I wrote to WCC to complain and attached my pictures. Their response rate was abysmal, I often had to resend my messages days later as they would never reply to my original emails. After TWO WEEKS of emailing them and having to wait many days for any responses, they credited my account with enough points to buy 2.5 ounces of kief. I didn’t bother to argue about the remaining half ounce as they didn’t ask me to return the “defective kief” (their words!). I did however ask them to make sure that what I received in my replacement order was actual kief.
What I received to replace their so called defective product was even worse than what I received before. It is shown in the third picture. The White Cookies is just barely passable as kief but still contains plenty of stems, I don’t even need to comment on the Mendo, and the Blue Dream even had a HUGE chunk of… dirt? A big old wood chip? I don’t even know but it’s definitely not kief.
I again emailed WCC and attached pictures. Their response was that they couldn’t help me as they already refunded me once and they had been selling the kief all weekend without complaints. I have asked them repeatedly for their excuse for selling me a chunk of dirt, they are yet to reply.
I don’t believe their claims of selling the kief without complaints, but just to make everyone aware, kief is not finely ground plant matter. It is the crystally trichomes that form on the outside of the buds and should be golden in colour! If anyone tries to sell you anything else as kief they are trying to rip you off!
