Communication: Had problems with mold in the large buds. Chat sent me to email. Sent them pictures and they gave me a credit for the actual moldy buds but they are auto applying a different coupon in the cart and the credit coupon c...ode can’t actually be applied.
Products / Photos:
Tangerine Haze https://i.imgur.com/T9UaCRw.jpg https://i.imgur.com/S5T4xq8.jpg Notes: Ordered 56 Pink Ultra, 56 Tangerine Haze. Went through all the smaller buds first (but noticed they made me sneeze). When I cracked open the larger buds, 22+ G were absolutely rotten inside. Customer service offered a credit for 28g, but the code cannot be applied (and really all the bud in the bag with the moldy stuff is just going to be tossed).
Also paid extra 5% for ’insurance’ to have it shipped with signature required. Added in the notes just to be sure they sent with signature. It was just left in my mailbox without any signature while I was out and packaging showed they sent it without a requirement for me to sign for it.
Ordering & Pricing: Ordering done online via cart. Pricing varies from $100 - $210 currently per oz. Prices seem fair.
Communication: Replied quickly when I asked why they had shipped ...late, have not replied now that there is a problem.
Packaging: Bubble mailer with a Vacuum sealed bag with Mylar bags sealed inside
Products / Photos:https://i.imgur.com/5Oomwmt.jpg Incentive for Review: None
Notes: Ordered previously with no problems. Hindu Kush was exactly how it should be. Tried Black Label Kush on clearance and it was decent. Previous orders shipped next day as stated on site.
Current order shipped 4 days late and was wrong when it arrived.
Ordered Chocolate Kush, an Indica. Was sent a bag labelled Orange Crush with a personalized apology on it saying Orange Crush is out of stock, and that they had sent a similar sativa Very Berry Haze to replace. If I had wanted a sativa, I would have ordered a sativa. Waiting to see what they do about this before opening it. Will update if/when I hear back.