Well, I’ve been trying for the last several days, to get a 150$ credit that’s owed to me. I placed an order, they did not have stock on dabs, so we added a couple more of items to the order, and the remainder of the balance was credited to my account. They don’t allow more then 50$ credit to ...be used at a time. The credit was applied in points, and you can only use 2000 per order, which is 50$ worth. I have had little to no responses from them, and the responses i did received say they are confused and don’t understand my questions. Keep in mind, at this point, I only sent 2 emails with my concerns, so they are just sending me around in circles and wont allow me to use my entire credit I’m owed. In fact the credit was also calculated wrong, and they shorted me an additional 25$. I’ve been patient with them, explained very clearly what i need, they simply are not making any effort to read my emails, and reply. It was only maybe 15 line email, which takes a couple of minutes to read, and instead of doing this, they emailed me back asking me to explain to them again in ’lamen terms’ what the issue was.
I asked how the weed10 (10% off on orders over 420$) discount was calculated and came to 40$ on my order, when my order total was 580$, and 10% of that is 58$. So i should of got a 58$ discount. I then asked about it, and without actually giving me a breakdown, they simply said some of the items where already on sale, and the discount does not apply to those. Only 120$ of the order was stuff that was not on sale, so this statement makes no sense. So of course i want a breakdown and how they arrived at 40$ which was my first questions. This will also affect the credit that was applied to my account, as i do not think it was calculated correctly.
Second i asked how do I use the entire credit on the next order and thats it.
It seems at this point, I’m at a loss for money, i cant place another order because its under the minimum amount, and i am unable to use up my entire credit. So effectively, they stole my money, and if i want it back, i need to place 3 more orders, which they may not even send at this point.
This was my second order with them, no problems on the first one, but it seems they should not have accepted my etransfer if more then half the order was not in stock.
Heads up for anyone thinking of using them. I constructed my emails the same way, very clear, but apparently they do not understand. If they fix this, or at least send me something else in same value, I will drop a message, but its not promising as they have not responded to me in a while and did not make the effort to read the very clear email in the first place.
